Humility, I don't know if I will ever live long enough to master this quality. Pride is so easy for me. I called this company today pitching a fit over the fact that they had not sent me an RMA box as promised. After they look my details up in their computer they informed me they had in fact sent the shipment the same day it was requested. I insisted they were wrong, delivery would not take two weeks. In the end it turned out that I was prideful, they had shipped that same day, and my shipping department had not delivered to my office. A little humility would have sure gone a long way.